Frequently Asked Questions
You have questions? We hopefully have answers.
If you have a question that this FAQ doesn't answer, please get in touch with us. We hate the burning unfulfillment of unanswered questions as much as you do.
What happens after I order?
After you have ordered from our website, our little elves get busy printing your t-shirt, hoodie, mug or other product. This normally takes 2-5 days. It will then be sent out to you using the best available postal service for your area.
Why don't you carry stock?
We've chosen a print on demand model for a number of reasons.
- We get to create and offer more designs. If we had to stock multiple colours and sizes of every design we had we would run out of room and would not be able to offer as many different designs.
- Holding stock takes space. We'd have to find somewhere big enough and that would require rent or warehousing fees. By only printing products when you order them, we can keeps costs down and don't have to charge you more for our products.
- We get to spend more time designing great products for you.
How much do you charge for shipping?
All orders include free shipping.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@thebulkheadstore.com
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide including Australia, North America, Europe and Japan. Your products will be sent from the warehouse that will get your product to you the quickest. In most cases that is the centre closest to you, but sometimes due to stock availability it may be from another centre.
Why are my items shipped separately?
If your order contains a variety of products, your items may be split up during the manufacturing process which leads to separate shipments. (Rest assured that you’re only charged one combined shipping fee for all the items in your order during checkout)
Due to the different processing times and shipping locations, we are unable to combine shipments. You will receive a shipping notification for each shipment in your order.
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- Australia: 2–14 business days
- USA: 3–4 business days
- Europe: 6–8 business days
- Japan: 4–8 business days
- Other International: 10–20 business days
I have another questions about shipping.
Please check our shipping policy to see if the answer is there.
Can I return a product?
We don't normally refund for change of mind purchases. If there are any issues with your products when it arrives let us know and we will sort it out. More details can be found in our refund policy.
What printing system do you use for your products?
Our t-shirts, hoodies and other apparel are printed using DTG. DTG (direct-to-garment) printing is like using a regular printer, but on t-shirts. Designs are printed directly onto the garment and absorb into the fabric.
Mug graphics are printed on sublimation paper using specialty sublimation inks. The paper is wrapped around the mug and placed in an oven (or conveyor oven). Then the inks turn to gas and are absorbed into the polymer coating on the mug.
Canvases are printed and then hand-stretched on solid wood stretcher bars.